Set Up Biometric Login (Face ID / Touch ID)

Set Up Biometric Login (Face ID / Touch ID)

Set Up Biometric Login (Face ID / Touch ID)

Enable secure, password-free login using your fingerprint or face recognition. Access your healthcare account instantly while maintaining security.

What is Biometric Authentication?

Password-Free Login

Biometric authentication lets you log in using:

Face ID (Facial Recognition):

  • Scans your face
  • Instant recognition
  • Secure authentication
  • Available on newer iPhones

Touch ID (Fingerprint):

  • Scans fingerprint
  • Fast recognition
  • Secure authentication
  • Available on iPhone, iPad, Android

Instead of:

  • Typing password every time
  • Remembering complex passwords
  • Password reset hassles

Benefits of Biometric Login

Enhanced Security

More secure than passwords:

  • ✅ Can't be guessed
  • ✅ Can't be written down and stolen
  • ✅ Can't be phished
  • ✅ Unique to you
  • ✅ Nearly impossible to replicate

Protection against:

  • Account takeovers
  • Credential theft
  • Phishing attempts
  • Unauthorized access
  • Shared device risks

Convenience

Faster login:

  • Open app
  • Face/finger scan
  • Instant access
  • No typing

Better experience:

  • No password frustration
  • No forgotten passwords
  • No lockouts
  • Seamless access

Cross-Device Sync

Biometric data syncs across:

  • All your devices
  • iPhone and iPad
  • Multiple Android devices
  • Secure cloud sync
  • One-time setup

Device Requirements

iPhone / iPad

Face ID requirements:

  • iPhone X or newer
  • iPad Pro (2018 or newer)
  • iOS 14 or later
  • Front TrueDepth camera functional

Touch ID requirements:

  • iPhone 5s through iPhone 8/SE
  • iPad with Home button
  • iOS 14 or later
  • Home button functional

Android

Fingerprint requirements:

  • Fingerprint sensor on device
  • Android 8.0 (Oreo) or newer
  • Sensor registered in device settings

Face unlock requirements:

  • Face recognition capable device
  • Android 8.0 or newer
  • Face data registered in device settings

Setting Up Biometric Login

First-Time Setup (During Onboarding)

When creating your RoadL account:

  1. Complete registration

    • Email and password
    • Verify phone number

  2. Biometric prompt appears

    • "Enable quick login with Face ID/Touch ID?"
    • Benefits explained

  3. Choose option:

    • Enable Now - Set up immediately
    • Maybe Later - Skip for now

  4. If Enable Now:

    • System checks device capability
    • Prompts for biometric scan
    • Test scan performed
    • Confirmation shown

Enable After Account Creation

Already have account? Add biometric:

  1. Open RoadL app
  2. Log in with email/password
  3. Go to Settings
  4. Tap Security
  5. Find Biometric Login
  6. Toggle Enable

Setup wizard:

  1. System detects available biometric
  2. Explains how it works
  3. Requests biometric scan
  4. Test authentication
  5. Success confirmation

iOS Specific Steps

For Face ID:

  1. Toggle on Biometric Login
  2. System prompt: "RoadL would like to use Face ID"
  3. Tap OK
  4. Look at screen to test
  5. "Face ID is now enabled"

For Touch ID:

  1. Toggle on Biometric Login
  2. System prompt: "RoadL would like to use Touch ID"
  3. Tap OK
  4. Place finger on sensor
  5. "Touch ID is now enabled"

Android Specific Steps

For Fingerprint:

  1. Toggle on Biometric Login
  2. Prompt: "Use fingerprint to log in?"
  3. Tap Enable
  4. Place registered finger on sensor
  5. "Fingerprint authentication enabled"

For Face Unlock:

  1. Toggle on Biometric Login
  2. Prompt: "Use face unlock for RoadL?"
  3. Tap Enable
  4. Look at camera
  5. "Face unlock enabled"

Using Biometric Login

Daily Login Process

Opening the app:

  1. Launch RoadL app
  2. Biometric prompt appears automatically
    • Face ID: Look at screen
    • Touch ID: Place finger on sensor
    • Face unlock: Look at camera
  3. Instant access - Logged in immediately

Fallback option:

  • "Use Password" link always available
  • If biometric fails
  • If you prefer password
  • Emergency access

When Biometric Required

Biometric authentication used for:

  • ✅ App launch/login
  • ✅ Viewing sensitive information (like full SSN)
  • ✅ Confirming payments
  • ✅ Changing security settings
  • ✅ Viewing visit PINs

Security-critical actions need biometric even when already logged in.

First Login on New Device

On new device:

  1. Download RoadL app
  2. Log in with email/password first time
  3. Enable biometric for that device
  4. Future logins use biometric

Your biometric data:

  • Never leaves your device
  • Never stored on RoadL servers
  • Device-specific
  • Secure enclave protected

Managing Biometric Settings

Check Biometric Status

See current setting:

  1. Go to Settings → Security
  2. See Biometric Login section
  3. Status shown:
    • ✅ Enabled (green)
    • ⏸️ Disabled (gray)
    • ⚠️ Not Available (device not capable)

Disable Biometric Login

Turn off biometric authentication:

  1. Go to Settings → Security
  2. Tap Biometric Login
  3. Toggle to Off
  4. Confirm with current biometric scan
  5. "Biometric login disabled"

After disabling:

  • Must use password to log in
  • More time-consuming
  • Less secure against some threats
  • Can re-enable anytime

Re-Enable Biometric Login

Turn back on:

  1. Go to Settings → Security
  2. Tap Biometric Login
  3. Toggle to On
  4. Authenticate to confirm
  5. "Biometric login enabled"

Troubleshooting Biometric Login

Biometric Not Working

Face ID/Face Unlock issues:

"Face Not Recognized":

  • Ensure good lighting
  • Hold phone 10-20 inches away
  • Face camera directly
  • Remove sunglasses
  • Remove face coverings (if safe)
  • Clean front camera lens

Repeated failures:

  • Check Face ID enabled in device settings
  • Re-register face in device settings
  • Restart device
  • Update to latest iOS/Android

Touch ID/Fingerprint issues:

"Fingerprint Not Recognized":

  • Clean home button/sensor
  • Dry fingers thoroughly
  • Try different registered finger
  • Ensure finger fully covers sensor
  • Press firmly but naturally

Repeated failures:

  • Check Touch ID/Fingerprint enabled in device
  • Re-register fingerprint in device settings
  • Try registering additional fingers
  • Restart device

Biometric Option Not Available

"Biometric login not available on this device"

Reasons:

  • Device doesn't have biometric hardware
  • Biometric not set up in device settings
  • Device security settings disabled it
  • Software too old

Solutions:

  1. Check device settings:
    • iPhone: Settings → Face ID & Passcode / Touch ID & Passcode
    • Android: Settings → Security → Biometric unlock
  2. Enroll biometric if not set up
  3. Update device to latest OS
  4. Enable device security (passcode/PIN required)

"Biometric Changed" Warning

If you see this message:

  • Device detected biometric re-enrollment
  • Security feature
  • Prevents unauthorized access

What to do:

  1. Confirm it was you who changed biometric
  2. Re-authenticate with password
  3. Re-enable biometric in RoadL
  4. New biometric now works

If you didn't change:

  1. Change your RoadL password immediately
  2. Contact support: (833) 762-3555
  3. Review account security
  4. Check for unauthorized access

Fallback to Password

Using password when biometric fails:

  1. Tap "Use Password" on login screen
  2. Enter email and password
  3. Tap Log In
  4. Biometric remains enabled for next time

When fallback needed:

  • Biometric temporarily not working
  • Too many failed attempts
  • Poor lighting (Face ID)
  • Wet fingers (Touch ID)
  • Device restrictions
  • You prefer password at that moment

Security and Privacy

How Biometric Data is Protected

Your biometric information:

  • ❌ Never stored on RoadL servers
  • ❌ Never transmitted over internet
  • ❌ Never shared with anyone
  • ✅ Stored only on your device
  • ✅ In secure enclave/trusted execution environment
  • ✅ Encrypted with device-specific key

RoadL only knows:

  • Biometric enabled: Yes/No
  • Biometric type: Face/Fingerprint
  • Device capability
  • Authentication success/failure

RoadL never sees:

  • Your actual biometric data
  • Biometric templates
  • Facial features
  • Fingerprint patterns

Multi-Factor Authentication

Biometric as second factor:

  • Password = what you know
  • Biometric = who you are
  • Both = stronger security

For sensitive actions:

  • Some actions require password even with biometric enabled
  • Extra security for critical changes
  • Changing password
  • Deleting account
  • Updating payment methods

Lost or Stolen Device

If device is lost:

Your RoadL account protected:

  1. Device passcode protects biometric
  2. Biometric is device-specific
  3. Thief can't use biometric (isn't you)
  4. Multiple failed attempts lock device

What to do:

  1. Use "Find My iPhone/Device" to lock remotely
  2. Change RoadL password from another device
  3. Contact support to secure account: (833) 762-3555
  4. Biometric won't work on lost device after lock

Biometric Limitations

Biometric cannot:

  • ❌ Be reset if compromised (unlike password)
  • ❌ Be changed easily
  • ❌ Work for account recovery
  • ❌ Replace all passwords

Biometric is:

  • ✅ Convenience + security
  • ✅ Primary authentication method
  • ✅ Combined with password requirement
  • ✅ One factor of multiple

Best Practices

Do's

✅ DO:

  • Enable biometric for faster, secure access
  • Keep device passcode strong
  • Update device OS regularly
  • Use biometric with password combination
  • Re-enable after device setup
  • Register backup fingers (Touch ID)

Don'ts

❌ DON'T:

  • Share device with unauthorized people
  • Disable device passcode
  • Skip biometric during onboarding
  • Ignore "biometric changed" warnings
  • Use biometric only without password

Recommendations

For best security:

  1. Enable biometric authentication
  2. Use strong password backup
  3. Enable two-factor authentication (when available)
  4. Keep device OS updated
  5. Use device passcode/PIN
  6. Don't jailbreak/root device

Need Help?

Contact our support team:

We can help with:

  • Setup assistance
  • Troubleshooting biometric issues
  • Security questions
  • Fallback password reset
  • Account security concerns
  • Device compatibility questions

For device-specific biometric issues:

  • Apple Support (Face ID/Touch ID)
  • Device manufacturer support
  • Device settings help

Healthcare in Real-Time™ - Secure access at your fingertips.

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