Schedule and Join Telehealth Visits

Access quality healthcare from anywhere with RoadL's telehealth video consultations. Connect with providers for routine care, follow-ups, and urgent consultations.

What is Telehealth?

Telehealth lets you see a healthcare provider via secure video call instead of an in-home visit.

Perfect for:

• ✅ Routine follow-up appointments
• ✅ Medication refills and adjustments
• ✅ Lab result reviews
• ✅ Non-emergency symptoms
• ✅ Mental health consultations
• ✅ Chronic condition check-ins
• ✅ Care coordination

Not suitable for:

• ❌ Physical examinations requiring touch
• ❌ Procedures or treatments
• ❌ Life-threatening emergencies (call 911)
• ❌ Diagnostic testing requiring equipment

Technical Requirements

Device Requirements

Supported devices:

• iPhone 8 or newer (iOS 14+)
• iPad (5th generation or newer)
• Android phones (Android 8.0+)

What you need:

• Working camera and microphone
• Stable internet connection (WiFi or 4G/5G)
• Adequate lighting in your room
• Quiet, private space

Internet Speed

Minimum requirements:

• Download: 3 Mbps
• Upload: 1.5 Mbps
• Recommended: 10+ Mbps for best quality

Test your speed at fast.com before your appointment.

App Requirements

• Latest version of RoadL Patient App
• Location services enabled
• Camera and microphone permissions granted
• Notifications enabled

Scheduling a Telehealth Visit

Step-by-Step Process

1. Open the RoadL App

   • Tap Schedule a Visit from home screen

2. Select Patient

   • Choose yourself or a family member

3. Choose Visit Type

   • Tap Telehealth (video call icon)
   • Browse available telehealth services

4. Select Service Type
   Available telehealth services include:

   • Adult Telehealth Wellness Visit
   • Pediatric Telehealth Visit
   • Telehealth Follow-up
   • Behavioral Health Consultation
   • Urgent Telehealth Consultation
   • Annual Wellness Visit (telehealth option)

5. Choose Payment Method

   • Select insurance plan
   • Or choose credit card for self-pay

6. Select Date and Time

   • Choose preferred dates
   • Select time windows (same as in-home visits)
   • Multiple date options increase availability

7. Add Visit Details

   • Reason for visit
   • Current symptoms
   • Any specific questions for provider

8. Review and Confirm

   • Double-check all information
   • Tap Submit Request

Confirmation

You'll receive:

• ✅ Confirmation message in app
• ✅ Email with appointment details
• ✅ Push notification
• ✅ Calendar entry (if enabled)

Before Your Telehealth Appointment

24 Hours Before

Prepare your information:

• List of current medications
• Recent symptoms or concerns
• Questions for your provider
• Insurance card (if using insurance)

Test your technology:

1. Open RoadL app
2. Go to Settings → Video Test
3. Check camera view
4. Test microphone and speakers
5. Ensure good lighting

15 Minutes Before

Get ready:

• Find a quiet, private location
• Ensure good lighting (face the light source)
• Close unnecessary apps
• Connect to WiFi if possible
• Keep water nearby
• Have notepad ready for instructions

5 Minutes Before

Final checks:

1. Open RoadL app
2. Go to My Appointments
3. Tap your upcoming telehealth visit
4. Wait for Join Call button to appear
5. Button activates 5 minutes before scheduled time

Joining Your Telehealth Visit

Starting the Call

1. When it's time:

   • Go to your appointment in My Appointments
   • Tap Join Telehealth Call (appears 5 minutes early)
   • Grant camera and microphone permissions if prompted

2. Waiting Room:

   • You'll enter a virtual waiting room
   • See "Waiting for provider to join"
   • Provider joins within scheduled time window

3. Call Begins:

   • Video automatically connects
   • Provider appears on screen
   • You can see yourself in small window

During the Call

Video controls:

• 🎥 Camera toggle - Turn video on/off
• 🎤 Microphone toggle - Mute/unmute
• 🔄 Flip camera - Switch front/back camera
• 💬 Chat - Send text messages to provider
• ❌ End call - Leave the appointment

Best practices:

• Keep camera on (providers need to see you)
• Speak clearly and at normal pace
• Minimize background noise
• Stay in frame
• Ask questions as they arise

Technical Issues During Call

If you experience problems:

Poor video quality:

• Move closer to WiFi router
• Close other apps using bandwidth
• Turn off video temporarily

Audio issues:

• Check device volume
• Ensure microphone isn't muted
• Use headphones for better sound

Connection lost:

• App will attempt to reconnect automatically
• If call ends, tap Join Call again
• Provider will wait for you to rejoin

Can't reconnect:

• Call RoadL Operations: (833) 762-3555
• Use in-app chat
• Provider may call your phone number

After Your Telehealth Visit

Completing the Visit

1. Provider ends call when consultation is complete
2. Prescription handling:
   • E-prescriptions sent to your preferred pharmacy
   • You'll receive notification when ready
3. Visit notes:
   • Documentation added to your record
   • Available in app within 24-48 hours
4. Follow-up instructions:
   • Review any care instructions provided
   • Note any follow-up appointments needed

Providing Feedback

After your visit:

1. You'll see a Feedback prompt
2. Rate your experience (1-5 stars)
3. Share what went well or needs improvement
4. Your feedback helps us serve you better

Payment Processing

If using insurance:

• Claim submitted automatically
• Any copay charged to card on file
• Explanation of Benefits sent when processed

If self-pay:

• Card charged immediately after visit
• Receipt emailed within 1 hour
• Access receipt in app under Payment History

Telehealth Visit Dashboard

Access all your virtual care:

1. Go to My Appointments
2. Tap Filter
3. Select Telehealth service type
4. View all virtual visits (past and upcoming)

Telehealth vs. In-Home Visits

Choose Telehealth When:

• No physical examination needed
• Follow-up after recent in-home visit
• Medication management
• Quick consultation
• Mental health appointment
• You're away from home but need care

Choose In-Home Visit When:

• Physical exam required
• Vital signs need to be taken
• Lab work or testing needed
• Acute symptoms requiring hands-on assessment
• Procedures or treatments
• Patient mobility issues

Privacy and Security

Your telehealth visits are secure:

HIPAA Compliance

• Encrypted video connections
• Secure data transmission
• No recordings without consent
• Protected health information standards

Your Privacy

• Choose a private location
• Use headphones for confidential discussions
• No one else should be visible on camera (unless authorized)
• Close doors and windows

Provider Verification

Before your visit starts:

• Provider name and credentials displayed
• Verify identity matches your appointment
• Report any concerns immediately

Common Telehealth Services

Adult Telehealth Services

• Wellness Visits - Routine check-ups and preventive care
• Urgent Consultations - Same-day care for acute symptoms
• Follow-Up Visits - Post-procedure or treatment follow-ups
• Chronic Care Management - Regular monitoring of conditions
• Mental Health - Therapy and psychiatric consultations

Pediatric Telehealth

• Well-Child Visits - Routine pediatric check-ups
• Sick Visits - Non-emergency childhood illnesses
• Behavioral Health - Child therapy and counseling
• Follow-Ups - Post-treatment monitoring

Specialized Telehealth

• Annual Wellness Visits - Medicare preventive care
• Transitional Care - Post-hospital discharge follow-up
• Remote Patient Monitoring - Chronic condition tracking

Troubleshooting

Can't Find "Join Call" Button

• Refresh your appointment details
• Check appointment time (button appears 5 minutes early)
• Verify appointment is telehealth (not in-home)
• Update app to latest version

Video Won't Start

• Check camera permissions in device settings
• Close and reopen the app
• Restart your device
• Try on WiFi instead of cellular

Provider Can't Hear You

• Check microphone isn't muted (app and device level)
• Grant microphone permissions
• Remove phone case if blocking microphone
• Use headphones with microphone

Poor Connection Quality

• Move closer to WiFi router
• Disconnect other devices from WiFi
• Close background apps
• Restart your router
• Switch to cellular if WiFi is slow

Appointment Didn't Start On Time

• Wait 10 minutes (providers may be with previous patient)
• Check for notifications about delays
• Contact support after 10 minutes: (833) 762-3555

Rescheduling Telehealth Appointments

Need to change your virtual visit?

1. Follow the same process as in-home visits
2. See Cancel or Modify Appointments
3. Same cancellation policy applies
4. Can switch to in-home visit by cancelling and rebooking

Frequently Asked Questions

Does telehealth cost the same as in-home visits?

• Usually yes, though some insurance plans differ
• Check your insurance benefits
• Self-pay costs clearly shown during booking

Can my family member join the call with me?

• Yes, but inform the provider at the start
• Useful for support or translation
• Provider may need to verify your consent

What if I need a prescription?

• Provider can prescribe during telehealth visit
• E-prescription sent to your preferred pharmacy
• Cannot prescribe controlled substances via telehealth

Can I see the same provider virtually each time?

• Request specific provider when scheduling
• Availability varies by provider schedule
• We'll try to match your preference

Is telehealth available 24/7?

• Scheduling available 24/7
• Provider availability varies by time of day
• Same-day telehealth often available

Will my visit be recorded?

• No recordings without your explicit consent
• If recording needed (education/training), you'll be asked first
• You can decline recording

Need Help?

Contact our support team:

• Phone: (833) 762-3555 (24/7)
• In-App Chat: Tap the chat icon
• Tech Support: During visit, use chat feature

For technical issues during a call, our support team can troubleshoot while you're on the video.

Healthcare in Real-Time™ - Quality care from anywhere, anytime.