View and Manage Your Appointments

Access your complete appointment history, filter by status or service type, and manage all your healthcare visits in one place.

Accessing Your Appointments

1. Open the RoadL Patient App
2. Choose one of these options:
   • Tap My Appointments from the home dashboard
   • Open the side menu and select My Appointments
   • Tap on any appointment card from the home screen

Understanding Appointment Statuses

Your appointments will show different statuses throughout their lifecycle:

Active Statuses

• Request Raised - Your visit request is being processed
• Provider Assigned - A healthcare provider has been matched to your visit
• Scheduled - Your appointment is confirmed with a specific date and time
• On the Way - Your provider is traveling to your location
• In Progress - Your provider has arrived and is providing care

Completed Statuses

• Completed - Visit finished successfully
• Closed (Encounter Locked) - Visit fully documented and closed

Other Statuses

• Cancelled - Visit was cancelled by you or RoadL
• Re-Scheduling - Visit is being rescheduled to a new date/time

Searching and Filtering Appointments

Search Appointments

Use the search bar to find specific appointments:

• Search by provider name
• Search by service type
• Search by location
• Type-to-search works instantly as you type

Filter by Status

Narrow down your appointment list:

1. Tap the Filter icon
2. Select one or more statuses:
   • All Appointments
   • Scheduled
   • Completed
   • Cancelled
   • In Progress
3. Tap Apply

Filter by Service Type

Find specific types of care:

1. Tap Service Type filter
2. Select from available services:
   • Home Wellness Visits
   • Urgent Care Visits
   • Annual Wellness Visits
   • Telehealth Visits
   • And more
3. Multiple selections allowed

Filter by Date Range

Review appointments from specific time periods:

1. Tap Date Range filter
2. Select start date
3. Select end date
4. Tap Apply

Your appointments will update automatically to show only visits within this timeframe.

Sorting Appointments

Change how your appointments are organized:

Sort Options:

• By Date (newest first) - Default view
• By Date (oldest first) - Historical review
• By Status - Group similar statuses together

Viewing Appointment Details

Tap any appointment to see complete information:

Basic Information

• Service Type - Type of care you're receiving
• Date & Time - When your visit is scheduled
• Provider - Healthcare professional assigned (after assignment)
• Status - Current appointment state

Location Details

• Service Address - Where care will be provided
• Special Instructions - Any notes you provided

Payment Information

• Payment Method - Insurance or credit card
• Estimated Cost - For self-pay visits
• Insurance - Coverage information

Provider Information (After Assignment)

• Provider Name
• Professional Photo
• Credentials (NPI, specialty)
• Ratings (if available)

Quick Actions from Appointment View

Available actions depend on your appointment status:

Before the Visit

• Cancel Appointment - Cancel your visit request
• Modify Appointment - Request changes to date/time
• Add to Calendar - Export to your device calendar
• Share Details - Share with family or caregivers

During the Visit

• Locate Provider - Track provider's real-time location (when en route)
• Contact Support - Call or chat with RoadL Operations

After the Visit

• Provide Feedback - Rate your experience
• View Receipt - Access payment receipt
• View Documentation - Access visit notes (when available)

Understanding Appointment Cards

Each appointment card shows at-a-glance information:

Top Section:

• Service type icon and name
• Appointment date and time

Middle Section:

• Provider name and photo (if assigned)
• Status indicator with color coding

Bottom Section:

• Location (address)
• Quick action buttons

Color Coding:

• 🔵 Blue - Scheduled/Upcoming
• 🟢 Green - Completed
• 🟡 Yellow - In Progress
• 🔴 Red - Cancelled
• 🟣 Purple - Pending/Processing

Viewing Upcoming Appointments

Your home dashboard shows your next appointments:

1. Navigate to Home
2. Scroll to My Appointment(s) section
3. See your next 1-3 upcoming visits
4. Tap View All to see complete appointment list

Empty State

If you have no scheduled appointments:

• You'll see a friendly illustration
• "Schedule a Visit" call-to-action button
• Quick access to request new care

Managing Multiple Appointments

Appointment List Organization

• Most recent appointments appear first (default)
• Clear visual separation between appointments
• Scroll to browse all appointments
• Pagination for large appointment lists

Family Member Appointments

If you manage care for family members:

• All appointments appear in your list
• Patient name clearly displayed
• Filter by family member name
• Separate payment methods per person

Refreshing Your Appointment List

Keep your appointment information current:

1. Pull to Refresh - Drag down on the appointment list
2. Automatic Updates - App refreshes when opened
3. Real-Time Notifications - Status changes push to your device

Exporting Appointment History

Need a record of your care?

1. Open My Appointments
2. Tap the menu icon (three dots)
3. Select Export Appointments
4. Choose format:
   • PDF for printing
   • CSV for spreadsheets
5. Choose delivery:
   • Email to yourself
   • Save to device
   • Share with healthcare provider

Appointment Reminders

Never miss an appointment:

Automatic Reminders

• 24 hours before - "Your appointment is tomorrow"
• 2 hours before - "Your appointment is today"
• Provider en route - "Your provider is on the way"
• Provider arriving - "Your provider will arrive in 5 minutes"

Managing Reminders

Configure in Settings → Notifications:

• Turn reminders on/off
• Choose notification channels (push, email, SMS)
• Set custom reminder times

Troubleshooting

Appointment Not Showing

• Pull down to refresh the list
• Check your internet connection
• Try logging out and back in
• Contact support: (833) 762-3555

Can't Filter Appointments

• Update to the latest app version
• Clear app cache in Settings
• Reinstall the app if problem persists

Wrong Appointment Information

• Contact RoadL Operations immediately: (833) 762-3555
• Use in-app chat for quick assistance
• Changes can be made up to 2 hours before scheduled time

Need Help?

Contact our support team:

• Phone: (833) 762-3555 (24/7)
• In-App Chat: Tap the chat icon
• Email: Through the Contact Us page

Healthcare in Real-Time™ - Your complete care history, always accessible.