Setting Provider Preferences for Yourself

Customize your healthcare experience by setting preferences for provider gender, language, and favorite providers. These preferences help RoadL match you with providers who best meet your needs.

What Are Provider Preferences?

Provider preferences let you specify:

• Gender preference - Preferred provider gender
• Language preference - Preferred communication language
• Favorite providers - Providers you've seen before and want to see again

These preferences are used when matching you with providers for appointments, helping ensure you receive care that's comfortable and personalized.

Where to Set Preferences

You can set provider preferences in two places:

During Visit Scheduling

• Set preferences when booking an appointment
• Preferences apply to that specific visit
• Can be different for each visit

In Your Profile

• Set default preferences in My Profile
• Preferences apply to future visits
• Can be updated anytime

Note: Preferences sync between scheduling and profile - changes in one place update the other automatically.

Setting Preferences During Scheduling

Step-by-Step Process

When scheduling a visit:

1. Complete Steps 1-2 (Select patient, choose service)
2. In Step 3 (Service Configuration), look for Provider Preferences section
3. Set your preferences:
   • Gender preference
   • Language preference
   • Favorite provider (if applicable)
4. Continue with scheduling
5. Preferences are saved and used for matching

What You'll See

Provider Preferences section shows:

• Gender preference dropdown
• Language preference dropdown
• Favorite providers list (if you have previous visits)
• Option to skip preferences (optional)

Setting Preferences in Your Profile

Accessing Preferences

1. Open RoadL Patient App
2. Go to My Profile
3. Tap Preferences (or Provider Preferences)
4. View and edit your preferences

Editing Preferences

1. Tap the preference you want to change
2. Select new option from dropdown
3. Tap Save to update
4. Changes apply to future visits

Gender Preference

Available Options

Choose your preferred provider gender:

• No Preference - Any gender provider
• Female - Prefer female providers
• Male - Prefer male providers

How It Works

When you set a gender preference:

• RoadL Operations Center (ROC) sees your preference
• Matching algorithm considers your preference
• ROC assigns providers matching your preference when possible
• If no matching provider available, ROC may contact you

Important:

• Preferences are requests, not guarantees
• Provider availability may affect matching
• Emergency situations may override preferences
• You can always change preferences

Why Set Gender Preference?

Some patients prefer providers of a specific gender for:

• Personal comfort
• Cultural reasons
• Previous positive experiences
• Specific health concerns

Language Preference

Available Languages

Choose your preferred communication language:

• English (default)
• Spanish
• Other languages (as available)

How It Works

When you set a language preference:

• ROC sees your language preference
• Matching prioritizes providers who speak your language
• Provider can communicate in your preferred language
• Improves care quality and understanding

Important:

• Language availability varies by location
• ROC will match best available option
• You can always request interpreter services
• Preferences can be updated anytime

Why Set Language Preference?

Setting language preference helps:

• Ensure clear communication
• Improve understanding of care instructions
• Feel more comfortable during visits
• Receive care in your native language

Favorite Providers

What Are Favorite Providers?

Favorite providers are:

• Providers you've seen in previous RoadL visits
• Providers you want to see again
• Saved for easy selection during scheduling

How to Mark a Provider as Favorite

After a visit:

1. Go to My Appointments
2. Find completed visit
3. View provider details
4. Tap Mark as Favorite (if available)

During scheduling:

1. In Provider Preferences section
2. See list of previous providers
3. Select provider from "Favorite Providers" list
4. Preference saved for that visit

Using Favorite Providers

When scheduling:

• Favorite providers appear in dropdown
• Select favorite provider if available
• ROC will try to assign your favorite provider
• Availability may affect assignment

Benefits:

• Continuity of care
• Build relationship with provider
• Familiar with your health history
• Comfortable care experience

How Preferences Affect Matching

Matching Process

When you schedule a visit:

1. Your preferences are sent to ROC

   • Gender preference
   • Language preference
   • Favorite provider (if selected)

2. ROC reviews available providers

   • Checks provider availability
   • Matches preferences when possible
   • Considers geographic proximity

3. Provider assignment

   • ROC assigns best matching provider
   • May contact you if preferences can't be met
   • You receive notification of assignment

Preference Priority

Matching considers:

1. Provider availability
2. Geographic proximity
3. Your preferences (gender, language, favorite)
4. Service type requirements

If preferences can't be met:

• ROC may assign available provider
• You may receive notification
• Can reschedule if needed
• Preferences saved for future visits

Updating Preferences

Changing Preferences

In Profile:

1. Go to My Profile → Preferences
2. Tap preference to change
3. Select new option
4. Tap Save

During Scheduling:

1. In Step 3, find Provider Preferences
2. Change any preference
3. Continue with scheduling
4. New preference applies to that visit

Preference Sync

Automatic sync:

• Changes in profile update scheduling defaults
• Changes during scheduling update profile
• Preferences always stay in sync
• No manual sync needed

Removing Preferences

Clearing Preferences

To remove a preference:

1. Go to My Profile → Preferences
2. Select "No Preference" for gender
3. Select default language
4. Clear favorite provider selection
5. Tap Save

Preferences are optional:

• You don't have to set preferences
• Can skip during scheduling
• Can remove anytime
• No preference means any provider

Preferences for Different Visit Types

Visit-Specific Preferences

You can set different preferences for:

• Routine visits
• Urgent visits
• Wellness visits
• Telehealth visits

How it works:

• Preferences set during scheduling apply to that visit
• Can be different for each visit type
• Profile preferences are defaults
• Override during scheduling if needed

Privacy and Preferences

How Preferences Are Used

Your preferences:

• Shared with ROC for matching
• Used to improve care experience
• Stored securely in your account
• Can be updated or removed anytime

Privacy:

• Preferences are private
• Only used for provider matching
• Not shared with providers directly
• Protected per HIPAA guidelines

Troubleshooting

Preferences Not Saving

Problem: Changes not saving

Solutions:

• Make sure to tap Save after changes
• Check internet connection
• Close and reopen app
• Try updating in profile instead

Favorite Provider Not Showing

Problem: Previous provider not in favorites list

Possible reasons:

• Provider no longer active
• Visit was too long ago
• Provider not available in your area
• System hasn't updated yet

What to do:

• Contact support to request specific provider
• Phone: (833) 762-3555
• ROC can note your preference manually

Preferences Not Being Used

Problem: Assigned provider doesn't match preferences

Possible reasons:

• No matching provider available
• Emergency or urgent situation
• Geographic limitations
• Service type requirements

What to do:

• Check if provider availability is limited
• Contact ROC to discuss options
• Can reschedule if needed
• Preferences saved for future visits

Related Articles

• Schedule a Visit - Learn about the scheduling process
• Edit Profile Information - Manage your profile settings
• Provider Preferences for Family Members - Set preferences for family

Need Help?

Contact our support team:

• Phone: (833) 762-3555 (24/7)
• In-App Chat: Tap the chat icon
• Email: Through the Contact Us page

Healthcare in Real-Time™ - Personalized care that fits your preferences.