Manage Multiple Addresses

Save multiple service locations for flexible healthcare delivery wherever you need it - home, work, vacation property, or a family member's residence.

Why Multiple Addresses?

Common Use Cases

Multiple residences:

• Primary home
• Vacation home
• Second property
• Seasonal residence

Family care:

• Your address
• Parent's address
• Family member's home
• Assisted living facility

Flexible locations:

• Work location
• Temporary housing
• Hotel or travel
• Friend or relative's home

Benefits:

• Schedule visits at any saved address
• Quick booking without re-entering
• Provider routing optimized
• Location history saved

Viewing Your Addresses

Access Address Book

1. Open RoadL Patient App
2. Tap menu (three lines)
3. Go to My Profile
4. Tap Addresses
5. See all saved locations

Address List Organization

Addresses organized by:

Default Address:

• Marked with home icon
• Used automatically for quick scheduling
• First in the list

Other Addresses:

• Labeled by nickname or full address
• Alphabetical or by recent use
• Tap to view details

Address details shown:

• Nickname (if provided)
• Street address
• City, State, Zip
• Special instructions
• Last used date

Adding a New Address

Method 1: Search and Select

Easiest and most accurate:

1. Go to My Profile → Addresses
2. Tap Add Address
3. Tap Search for Address
4. Start typing street address
5. Select from dropdown suggestions
6. System auto-fills City, State, Zip
7. Add Apt/Suite if needed
8. Tap Confirm

Powered by Azure Maps:

• Accurate geocoding
• Verified addresses
• Real locations only
• Optimized for provider routing

Method 2: Use Current Location

When you're at the location:

1. Tap Add Address
2. Tap Use Current Location
3. Grant location permission if prompted
4. GPS determines your address
5. Verify address is correct
6. Edit if needed
7. Add special instructions
8. Tap Save

Best for:

• New construction not in databases
• Rural areas
• Complex locations
• When you're physically there

Method 3: Manual Entry

Type everything yourself:

1. Tap Add Address
2. Tap Enter Manually
3. Fill in all fields:
   • Street address
   • Apt/Suite/Unit (optional)
   • City
   • State
   • Zip code
4. System verifies address
5. Tap Save

Note: Manual entries still verified against mapping databases.

Adding Address Details

Make visits smoother with complete information:

Address Nickname:

• Give location a memorable name
• Examples: "Mom's House", "Work", "Vacation Home"
• Appears in booking dropdown
• Easier to select

Special Instructions:

• Gate codes
• Building entrance details
• Parking information
• Security protocols
• Doorbell/knock preferences
• Pet information
• Any access notes

Character limit: 500 characters

Examples:

• "Gate code #1234. Park in visitor spot. Ring doorbell twice."
• "Apartment building. Use east entrance. Unit 4B, 3rd floor. Dog barks but is friendly."
• "House with blue door. Park in driveway. Use side entrance."

Editing an Address

Update Address Information

1. Go to My Profile → Addresses
2. Tap the address to edit
3. Tap Edit
4. Modify any fields:
   • Street address
   • Apt/Suite
   • City, State, Zip
   • Nickname
   • Special instructions
5. Tap Save Changes

When You Can't Edit

Address locked if:

• Upcoming appointment scheduled there
• Provider already assigned
• Visit in progress
• Within 2 hours of scheduled time

Solution:

1. Cancel or complete the appointment
2. Or modify appointment to new address
3. Then edit address details

For emergency changes:

• Call RoadL Operations: (833) 762-3555
• Modify appointment address instead
• Create new address for future use

Updating Special Instructions

Can update instructions anytime:

1. Tap address
2. Tap Edit Instructions
3. Update delivery notes
4. Save changes

Instructions update even with scheduled appointments.

Setting Your Default Address

What is Default Address?

Your default address is:

• Used automatically for quick booking
• First option when scheduling
• Appears on home dashboard
• Marked with home icon

Change Default Address

1. Go to Addresses
2. Tap address to make default
3. Tap Set as Default
4. See home icon move to new address
5. Confirmation message appears

Important:

• Only one default at a time
• Change anytime
• Takes effect immediately
• New bookings use new default

Strategy for Default

Choose default based on:

• Where you schedule visits most
• Your primary residence
• Most convenient location
• Where you are most often

Examples:

• Primary home (most common)
• Parent's home (if regular caregiver)
• Work (if scheduling work visits)
• Current residence (if traveling)

Deleting Addresses

Remove Unused Addresses

Keep your address book clean:

1. Go to Addresses
2. Tap address to delete
3. Tap Delete Address
4. Confirm deletion

When you can't delete:

• It's your default (set new default first)
• Upcoming appointment scheduled there
• It's your only address
• Recent appointment (48 hours)

Deletion is permanent:

• Cannot be undone
• History remains in past appointments
• Must re-add if needed later

Before Deleting

Consider:

• Will you use this address again?
• Any scheduled appointments there?
• Is this someone's primary address?
• Save instructions elsewhere if needed

Alternatives to deleting:

• Keep it but don't use
• Update nickname to "OLD" or "DO NOT USE"
• Archive mentally

Using Addresses When Scheduling

Selecting Service Address

When scheduling a visit:

Step 3: Choose Address

1. See list of saved addresses
2. Default address pre-selected
3. Tap different address if needed
4. Or tap Add New Address
5. Confirm selection

Address shown in booking:

• Address nickname
• Street address
• Special instructions included
• Map preview (optional)

Temporary Address

Need one-time location?

Option 1: Add and Delete

1. Add address for this visit
2. Schedule appointment
3. Delete address after visit

Option 2: Modify During Booking

1. Start with closest saved address
2. Modify in booking flow
3. Doesn't save to address book
4. One-time use only

Option 3: Add and Keep

• Add address during booking
• Check "Save to address book"
• Available for future use

Address Verification

Why Verification Matters

RoadL verifies all addresses for:

• Provider routing - Accurate GPS coordinates
• Service area - Within coverage zone
• Safety - Real, accessible locations
• Quality - Proper service delivery

Verification Process

When adding address:

1. System checks against Azure Maps database
2. Geocodes to latitude/longitude
3. Verifies within service area
4. Flags any issues

Verification statuses:

• ✅ Verified - Address confirmed and ready
• ⚠️ Needs Review - Address found but confirm details
• ❌ Cannot Verify - Address not found or invalid

If Address Won't Verify

Common issues:

New construction:

• Address too new for databases
• Use current location method
• Contact support with proof of address

Rural addresses:

• May lack street numbers
• Use GPS coordinates
• Provide detailed directions

Complex locations:

• Large facilities
• Building within building
• Use special instructions field

Typos:

• Double-check spelling
• Verify zip code
• Try search method instead

Solution:

• Call support: (833) 762-3555
• Provide proof of address
• Manual verification possible
• Provider will confirm on arrival

Service Area Coverage

Where RoadL Serves

Current service areas:

• New York City metro area
• Surrounding counties
• Specific NY State regions
• Expanding to new markets

Check Address Coverage

During address entry:

• System checks service area automatically
• Immediate feedback if outside coverage
• Shows nearest covered areas

If outside service area:

• Cannot schedule visits there
• May expand to area in future
• Check back periodically
• Contact support about future coverage

Address Privacy and Security

Who Sees Your Addresses

Only shown to:

• Assigned healthcare provider
• RoadL Operations (for coordination)
• You (in your account)

Providers see:

• Service address for their assigned visit only
• Special instructions
• Not your other saved addresses

Security measures:

• Encrypted storage
• Accessed only when needed
• Not shared externally
• HIPAA compliant

Address in Communications

Notifications show:

• Appointment confirmation: Full address
• Provider assignment: Full address
• Reminders: Street only (for privacy)

Receipts show:

• Visit documentation: Full address
• Payment records: City/State only

Tips for Better Address Management

Naming Strategy

Good nicknames:

• ✅ "Home"
• ✅ "Mom's House"
• ✅ "Office"
• ✅ "Vacation - Beach House"

Less helpful:

• ❌ "123 Main St"
• ❌ "Address 1"
• ❌ "NYC"

Instruction Best Practices

Include:

• Access information (gates, codes)
• Parking details
• Entrance to use
• Security protocols
• Pet information
• Best approach route

Don't include:

• Medical information (in appointment notes)
• Payment information
• Personal opinions
• Unnecessary details

Keep updated:

• Change gate codes when updated
• Note construction or changes
• Update parking during events
• Remove temporary instructions

Organization Tips

Keep it clean:

• Delete unused addresses
• Update outdated information
• Review quarterly
• 3-5 addresses is typical

For caregivers:

• Clearly label each family member's home
• Note primary contacts at each location
• Update emergency contacts per address

Troubleshooting

Address Won't Save

Check:

• Required fields filled
• Address format correct
• Within service area
• Internet connection active

Try:

• Use search method instead
• Refresh and retry
• Different address format
• Contact support

Wrong Location on Map

If map shows wrong spot:

1. Try search method (most accurate)
2. Use current location if you're there
3. Add detailed special instructions
4. Contact support for manual correction
5. Provider will call if can't locate

Can't Find Address

For new or unusual addresses:

1. Try variations:

   • With/without apartment number
   • Different street format (St vs Street)
   • With/without punctuation

2. Use current location method

3. Contact support with:

   • Proof of address
   • Google Maps link
   • Property description

Need Help?

Contact our support team:

• Phone: (833) 762-3555 (24/7)
• In-App Chat: Tap the chat icon
• Email: support@roadlcare.com

We can help with:

• Address verification issues
• Service area questions
• Manual address entry
• Technical problems
• Coverage expansion questions

Have ready:

• Full address you're trying to add
• Any error messages
• Screenshot of map (if available)
• Proof of address (if verification fails)

Healthcare in Real-Time™ - Healthcare wherever life takes you.