Edit Your Profile Information

Keep your personal information current to ensure smooth healthcare delivery and accurate communication.

What You Can Edit

Your RoadL profile includes:

Personal Information

• First name
• Last name
• Preferred name
• Date of birth
• Gender
• Profile photo

Contact Information

• Mobile phone number
• Email address
• Communication preferences

Address Information

• Home address
• Multiple service addresses
• Delivery instructions

Emergency Contact

• Emergency contact name
• Relationship
• Phone number

Healthcare Information

• Provider Preferences - Gender, language, and favorite providers (see below)
• Preferred pharmacy
• Medical history (managed during visits)

Note: Insurance information is now selected during visit scheduling, not managed in your profile. See Schedule a Visit for details.

Accessing Your Profile

From Home Screen

1. Open RoadL Patient App
2. Tap menu icon (three lines)
3. Select My Profile
4. See your complete profile

Quick Access

• Tap your profile photo in top corner
• Or go to Settings → Account → My Profile

Editing Personal Details

Update Name Information

1. Go to My Profile
2. Tap Edit (pencil icon)
3. Update fields:
   • First Name - Legal first name
   • Last Name - Legal last name
   • Preferred Name - What you'd like to be called
4. Tap Save Changes

Important:

• Legal name should match ID and insurance
• Preferred name used by providers
• Changes take effect immediately

Update Date of Birth

Cannot be changed in app for security reasons.

If your date of birth is incorrect:

1. Contact support: (833) 762-3555
2. Provide valid ID for verification
3. Support will update your record
4. Verification required for security

Update Gender

1. Go to My Profile
2. Tap Edit
3. Tap Gender field
4. Select from options:
   • Male
   • Female
   • No Specify (prefer not to say)
   • Other
5. Tap Save

Gender information helps with:

• Provider matching
• Medical assessments
• Healthcare planning
• Insurance coordination

Managing Profile Photo

Adding Profile Photo

Required for account verification:

1. Go to My Profile
2. Tap profile photo circle
3. Choose option:
   • Take Photo - Use camera now
   • Choose from Library - Select existing photo
4. Position your face in frame
5. Tap capture or select
6. Crop if needed
7. Tap Save

Photo guidelines:

• Clear view of your face
• Good lighting
• Recent photo (within 1 year)
• No sunglasses or hats
• Similar to ID photo
• Professional appearance

Updating Profile Photo

Replace your existing photo:

1. Go to My Profile
2. Tap existing photo
3. Tap Change Photo
4. Take new photo or choose from library
5. Crop and adjust
6. Tap Save

When to update:

• Significant appearance change
• Old photo no longer accurate
• Better quality photo available
• Every 1-2 years

Viewing Profile Photo

• Visible in My Profile section
• Shown to providers during visits
• Used for identity verification
• Appears on appointment details

Deleting Profile Photo

Cannot delete - Profile photo required for:

• Identity verification
• Provider recognition
• Security purposes
• Account compliance

Must have photo on file to schedule visits.

Updating Contact Information

Change Phone Number

1. Go to My Profile
2. Tap Edit
3. Tap Phone Number
4. Enter new mobile number
5. Tap Send Verification Code
6. Check new phone for SMS code
7. Enter 6-digit code
8. Tap Verify
9. New number saved and verified

Important:

• Must verify new number
• Old number deactivated
• Update before losing access to old number
• Used for appointment communications

See Phone Verification for detailed guide.

Change Email Address

1. Go to My Profile
2. Tap Edit
3. Tap Email Address
4. Enter new email
5. Tap Send Verification Link
6. Check new email inbox
7. Click verification link
8. Return to app
9. New email confirmed

Email used for:

• Account recovery
• Receipts and confirmations
• Appointment notifications
• Important updates

Communication Preferences

Choose how RoadL contacts you:

1. Go to Settings → Notifications
2. Select preferred channels:
   • Push Notifications - In-app alerts
   • Email - Detailed information
   • SMS - Time-sensitive updates
3. Save preferences

See Manage Notifications for complete guide.

Managing Provider Preferences

What Are Provider Preferences?

Provider preferences let you set default preferences for:

• Gender preference - Preferred provider gender
• Language preference - Preferred communication language
• Favorite providers - Providers you've seen before and want to see again

These preferences help RoadL match you with providers who best meet your needs.

Accessing Provider Preferences

1. Go to My Profile
2. Tap Preferences or Provider Preferences
3. View and edit your preferences

Setting Preferences

Gender Preference:

• No Preference
• Female
• Male

Language Preference:

• English (default)
• Spanish
• Other languages (as available)

Favorite Providers:

• Select from providers you've seen before
• Helps ensure continuity of care

How Preferences Work

Default preferences:

• Set in profile apply to future visits
• Used during scheduling if not overridden
• Can be changed during scheduling for specific visits
• Preferences sync between profile and scheduling

Note: Preferences are optional and help match you with the right provider. They're requests, not guarantees, based on provider availability.

See Provider Preferences for complete guide.

Managing Addresses

View All Addresses

1. Go to My Profile
2. Tap Addresses
3. See all saved locations:
   • Default address (marked)
   • Alternate addresses
   • Recent addresses

Add New Address

1. Go to My Profile → Addresses
2. Tap Add Address
3. Choose entry method:
   • Search - Type address and select
   • Current Location - Use GPS
   • Manual Entry - Type all fields
4. Fill in details:
   • Street address
   • Apt/Suite/Unit
   • City, State, Zip
   • Address nickname (optional)
5. Add special instructions:
   • Gate code
   • Parking information
   • Building entrance
   • Other details
6. Tap Save Address

Address verification:

• System validates real addresses
• Must be within service area
• Geocoded for provider routing
• Confirmed before first visit

Edit Existing Address

1. Go to My Profile → Addresses
2. Tap address to edit
3. Tap Edit
4. Update any fields
5. Modify special instructions
6. Tap Save Changes

Note: Cannot edit address with scheduled visits. Cancel/modify appointment first.

Set Default Address

Your default address is used automatically:

1. Go to My Profile → Addresses
2. Tap address to make default
3. Tap Set as Default
4. See checkmark next to default address

Default address used for:

• Quick visit scheduling
• Address suggestions
• Primary service location

Delete Address

1. Go to My Profile → Addresses
2. Tap address to delete
3. Tap Delete Address
4. Confirm deletion

Cannot delete:

• Default address (set new default first)
• Address with upcoming appointments
• Only address on file

See Manage Multiple Addresses for detailed guide.

Updating Emergency Contact

Why Emergency Contact is Required

Emergency contacts are mandatory for:

• Safety during in-home visits
• Medical emergencies
• Unable to reach you
• Care coordination
• Next of kin notification

Edit Emergency Contact

1. Go to My Profile
2. Tap Emergency Contact
3. Tap Edit
4. Update information:
   • First name
   • Last name
   • Relationship
   • Mobile phone number
5. Tap Save

Relationship options:

• Parent (Mother/Father)
• Spouse/Partner
• Sibling (Brother/Sister)
• Child (Son/Daughter)
• Other Relative
• Friend
• Caregiver
• Other

Emergency Contact Best Practices

Choose someone who:

• ✅ Lives nearby or can respond quickly
• ✅ Knows your medical history
• ✅ Can make medical decisions
• ✅ Is usually available by phone
• ✅ You trust with health information

Avoid:

• ❌ People who travel frequently
• ❌ Contact without reliable phone
• ❌ Someone you're estranged from
• ❌ Minors (under 18)

When Emergency Contacts are Used

Situations:

• Medical emergency during visit
• Unable to contact you
• Visit safety concern
• Provider needs additional information
• Post-visit follow-up needed

What they're told:

• Only necessary medical information
• HIPAA compliance maintained
• With your consent when possible
• Emergency situations override

Viewing Legal Documents

Access Privacy Policy

1. Go to My Profile
2. Scroll to Legal
3. Tap Privacy Policy
4. Read complete policy
5. Updated automatically when changed

Privacy Policy covers:

• How we use your data
• HIPAA compliance
• Data security
• Your privacy rights
• Information sharing

Access Terms & Conditions

1. Go to My Profile → Legal
2. Tap Terms & Conditions
3. Read full terms
4. See acceptance date

Terms cover:

• Service agreement
• User responsibilities
• Payment terms
• Cancellation policy
• Liability and disputes

Acceptance History

View when you agreed:

• Initial acceptance date
• Version accepted
• Most recent update
• Re-acceptance if terms changed

Profile Completion Status

Check Completion

See your profile completeness:

1. Go to My Profile
2. See Profile Completion bar at top
3. Percentage completed shown
4. Tap to see missing items

100% completion requires:

• ✅ Personal information
• ✅ Profile photo uploaded
• ✅ Phone verified
• ✅ Email verified
• ✅ At least one address
• ✅ Emergency contact
• ✅ Payment method (insurance selected during scheduling)
• ✅ Legal agreements accepted

Benefits of Complete Profile

Why complete matters:

• ✅ Schedule visits faster
• ✅ Better provider matching
• ✅ Smoother appointment process
• ✅ Fewer verification delays
• ✅ Full app access

Incomplete profiles:

• ❌ Cannot schedule visits
• ❌ Limited app features
• ❌ Verification delays
• ❌ Provider assignment issues

See Complete Your Profile for initial setup.

Profile Data and Privacy

Who Sees Your Profile

Healthcare Providers:

• Name and photo
• Date of birth
• Gender
• Service address
• Insurance information (from scheduling)
• Provider preferences (if set)
• Medical history from visits
• Emergency contact (if needed)

RoadL Operations:

• Complete profile for support
• Service coordination
• Quality assurance
• Compliance requirements

Your Emergency Contact:

• Only contacted if necessary
• Minimum information shared
• HIPAA compliance maintained

Never Shared:

• Profile not sold or marketed
• Not shared with third parties
• HIPAA protected
• Secured with encryption

Your Data Rights

You have the right to:

• ✅ Access all your data
• ✅ Update information anytime
• ✅ Request data deletion
• ✅ Export your information
• ✅ Limit data sharing
• ✅ Know how data is used

See Privacy Policy for complete rights.

Exporting Your Data

Request your complete profile:

1. Go to My Profile
2. Tap menu (three dots)
3. Select Export My Data
4. Choose format:
   • PDF (human-readable)
   • JSON (machine-readable)
5. Data sent to your email

Includes:

• Personal information
• Contact details
• Addresses
• Provider preferences
• Insurance information (from scheduling)
• Appointment history
• Payment records
• Communications

Troubleshooting

Changes Not Saving

If edits won't save:

1. Check required fields

   • All required fields filled?
   • Valid formats (email, phone)?
   • Special instructions under character limit?

2. Check connection

   • Connected to internet?
   • Try WiFi instead of cellular
   • Refresh and try again

3. Try these:

   • Close other apps
   • Restart RoadL app
   • Update to latest version
   • Log out and back in

Verification Failing

If phone/email won't verify:

See detailed guides:

• Phone Verification
• Check spam folder for email verification
• Contact support: (833) 762-3555

Profile Photo Won't Upload

Common issues:

Photo too large:

• Max size: 10MB
• Compress photo
• Use lower resolution
• Try different photo

Wrong format:

• Use JPG, PNG, or HEIC
• Not GIF or other formats
• Take new photo in app

Upload fails:

• Check internet connection
• Try WiFi instead of cellular
• Restart app
• Contact support if persists

Can't Edit Certain Fields

Some fields restricted:

Cannot self-edit:

• Date of birth (contact support)
• Account ID
• Member number
• Original registration info

Requires verification:

• Phone number (must verify new)
• Email address (must verify new)

Locked during appointment:

• Address with scheduled visit
• Payment method for pending charge
• Cancel/complete visit first

Need Help?

Contact our support team:

• Phone: (833) 762-3555 (24/7)
• In-App Chat: Tap the chat icon
• Email: support@roadlcare.com

We can help with:

• Editing restricted fields
• Verification issues
• Technical problems
• Data correction requests
• Profile questions

Have ready:

• Account email or phone
• What you're trying to change
• Error messages (if any)
• ID for verification (if needed)

Healthcare in Real-Time™ - Your information, your control.