Select Your Preferred Pharmacy

Select Your Preferred Pharmacy

Select Your Preferred Pharmacy

Choose your preferred pharmacy for seamless prescription fulfillment. RoadL providers send prescriptions electronically to your selected pharmacy.

Why Select a Pharmacy

E-Prescribing Integration

When you have a preferred pharmacy:

  • ✅ Prescriptions sent electronically
  • ✅ No paper prescriptions needed
  • ✅ Faster medication pickup
  • ✅ Reduced errors
  • ✅ Automatic refill coordination

Required for Visits

Pharmacy selection required before:

  • Scheduling visits where prescriptions likely
  • First medical visit
  • Urgent care visits
  • Medication management appointments

Can proceed without for:

  • Annual wellness visits
  • Preventive care
  • Lab-only visits
  • Follow-up consultations (non-medication)

Accessing Pharmacy Selection

From Profile Setup

During initial profile completion:

  1. See "Select Preferred Pharmacy" step
  2. Tap to open pharmacy search
  3. Choose pharmacy
  4. Save selection

From Profile Settings

After profile complete:

  1. Open RoadL Patient App
  2. Go to My Profile
  3. Tap Preferred Pharmacy
  4. See current selection
  5. Tap Change Pharmacy to update

During Visit Scheduling

If no pharmacy selected:

  1. During visit booking process
  2. Prompted to select pharmacy
  3. Must choose before completing booking
  4. Saved for future visits

Finding Your Pharmacy

Search by Pharmacy Name

  1. Tap Search Pharmacy
  2. Enter pharmacy name:
    • CVS
    • Walgreens
    • Rite Aid
    • Local pharmacy name
  3. See list of locations
  4. Select closest to you

Search by Location

Use Current Location:

  1. Tap Use My Location
  2. Grant location permission
  3. See nearby pharmacies
  4. Sorted by distance
  5. Map view available

Enter Address:

  1. Tap Enter Address
  2. Type address or zip code
  3. See pharmacies in that area
  4. Choose convenient location

Map View

Visual pharmacy selection:

  1. Tap Map View
  2. See pharmacy locations on map
  3. Zoom in/out to explore
  4. Tap marker to see details
  5. Tap Select to choose

Map features:

  • Distance from you
  • Pharmacy hours
  • Phone number
  • Street view
  • Driving directions

Pharmacy Information Displayed

For each pharmacy option, see:

Basic Information:

  • Pharmacy name
  • Chain or independent
  • Street address
  • City, state, zip

Contact Details:

  • Phone number
  • Fax number (for prescriptions)

Location Details:

  • Distance from you
  • Map marker
  • Driving directions link

Operating Hours:

  • Regular hours
  • Weekend hours
  • Holiday hours (if available)
  • 24-hour indicator

Services (if available):

  • Drive-through
  • Delivery service
  • Vaccination services
  • Specialty medications

List View vs. Map View

List View (Default)

Advantages:

  • Quick scanning
  • Sorted by distance
  • Easy to compare
  • All information visible
  • Faster selection

Best for:

  • You know which pharmacy
  • Distance is priority
  • Quick selection
  • Mobile data conservation

Map View

Advantages:

  • Visual location
  • See relative positions
  • Explore area
  • Street view
  • Better spatial understanding

Best for:

  • New to area
  • Multiple similar-distance options
  • Visual learners
  • Want to see actual location

Switch views:

  • Toggle button at top
  • Views stay synced
  • Selection persists

Selecting Your Pharmacy

Choose Pharmacy

  1. Find your pharmacy (search, list, or map)
  2. Tap pharmacy to see details
  3. Verify it's correct location
  4. Tap Select as Preferred Pharmacy
  5. Confirmation message appears

Pharmacy saved:

  • Used for all prescriptions
  • Shown on visit details
  • Providers see selection
  • Can change anytime

Verify Selection

After selecting, confirm:

  • Correct location (not different branch)
  • Convenient to you
  • Accepts your insurance
  • Hours work for you

If wrong pharmacy selected:

  • Change immediately
  • Or before next visit
  • Easy to update

Changing Your Pharmacy

Update Preferred Pharmacy

  1. Go to My Profile
  2. Tap Preferred Pharmacy
  3. See current selection
  4. Tap Change Pharmacy
  5. Search for new pharmacy
  6. Select new pharmacy
  7. Confirm change

Takes effect immediately:

  • Future prescriptions to new pharmacy
  • Update before next visit for change
  • Previous prescriptions at old pharmacy

Past prescriptions:

  • Already sent to old pharmacy
  • Must be picked up there
  • Or call old pharmacy to transfer

When to Change

Good reasons to change:

  • Moved to new address
  • Old pharmacy closed
  • Better hours at different location
  • Prefer different chain
  • Insurance changed (network pharmacies)
  • Better pricing elsewhere

How often:

  • Change anytime
  • No limits
  • No fees
  • Instant update

Pharmacy Network and Insurance

In-Network Pharmacies

For best coverage:

  • Choose in-network pharmacy
  • Lower copays
  • Better coverage
  • Easier claims processing

Check with insurance:

  • Call insurance customer service
  • Review insurance website
  • Check pharmacy network list
  • Some chains in-network, others not

Out-of-Network Pharmacies

If you select out-of-network:

  • Higher copays may apply
  • Limited coverage
  • May need to pay upfront
  • Submit claims yourself

Still works:

  • Prescription still sent
  • Can fill prescription
  • Just costs more

Mail-Order Pharmacies

Cannot select mail-order in app:

  • RoadL supports retail pharmacies only
  • E-prescribing designed for local pickup
  • Provider can manually send to mail-order

If you prefer mail-order:

  1. Select retail pharmacy in app
  2. Ask provider during visit
  3. They can send to mail-order instead
  4. Or transfer from retail to mail-order

How E-Prescribing Works

Prescription Process

During your visit:

  1. Provider determines medication needed
  2. Writes prescription electronically
  3. Selects your preferred pharmacy from your profile
  4. Sends prescription instantly
  5. Pharmacy receives immediately

You're notified:

  • Text from pharmacy (if enrolled)
  • Pharmacy may call
  • Or check with pharmacy directly
  • Usually ready within 1-2 hours

Pickup:

  • Go to pharmacy
  • Show ID
  • Provide insurance if needed
  • Pay copay
  • Receive medication

Controlled Substances

Some medications require paper prescription:

  • Controlled substances (varies by state)
  • Certain pain medications
  • Some psychiatric medications

Process:

  • Provider notes this during visit
  • Paper prescription printed
  • You take to pharmacy
  • Fill as normal

Your pharmacy still used:

  • Provider provides paper prescription for your preferred pharmacy
  • Or you can take to any pharmacy

No Pharmacy Selected

Proceeding Without Pharmacy

Can schedule some visits without:

  • Annual wellness visits
  • Preventive screenings
  • Visits not involving prescriptions

Cannot schedule:

  • Urgent care (prescriptions likely)
  • Medication management visits
  • Follow-up for condition requiring meds

If Provider Needs to Prescribe

During visit without pharmacy:

  1. Provider asks for pharmacy
  2. You provide pharmacy name and location
  3. Provider calls/faxes prescription
  4. Less convenient but works

Better to have selected:

  • Saves time during visit
  • Electronic is faster and more accurate
  • No delays in medication

Multiple Pharmacies

Can You Have Multiple?

Currently: Single pharmacy only

  • RoadL stores one preferred pharmacy
  • Used for all prescriptions
  • Change anytime for different location

If you use multiple:

  • Select most common
  • Ask provider to send elsewhere if needed
  • Change in profile before visit

Future: Multiple Pharmacy Support

Coming soon:

  • Multiple saved pharmacies
  • Select per prescription
  • Home vs. work pharmacy
  • Travel pharmacy options

Specialty Pharmacies

For Specialty Medications

Some medications require specialty pharmacies:

  • Biologics
  • Specialty injectables
  • High-cost medications
  • Refrigerated medications

Process:

  1. Select regular pharmacy in RoadL
  2. Inform provider during visit if specialty med needed
  3. Provider coordinates with specialty pharmacy
  4. Specialty pharmacy contacts you directly

Common specialty pharmacies:

  • Accredo
  • CVS Specialty
  • Walgreens Specialty
  • Optum Specialty

Pharmacy Privacy

Who Sees Your Pharmacy

Your healthcare providers:

  • Providers assigned to your visits
  • Used to send prescriptions
  • Necessary for medication fulfillment

RoadL Operations:

  • For appointment coordination
  • Technical support
  • Quality assurance

Not shared with:

  • Other patients
  • Marketing companies
  • Third parties
  • Public databases

Pharmacy Information Security

Your pharmacy selection:

  • HIPAA compliant storage
  • Encrypted transmission
  • Secure e-prescribing network
  • Access-controlled

Troubleshooting

Can't Find My Pharmacy

If pharmacy not in list:

Try different search:

  • Full pharmacy name
  • Chain name (CVS, Walgreens)
  • Address or zip code
  • Phone number

If truly not listed:

  • Contact support: (833) 762-3555
  • Provide pharmacy details
  • Can be added to system
  • Or select closest branch

Wrong Pharmacy Selected

Selected wrong location:

  1. Change immediately in profile
  2. Or before next visit
  3. Contact provider if prescription already sent
  4. Can ask pharmacy to transfer

Pharmacy Closed/Moved

If your pharmacy closed:

  1. Update selection immediately
  2. Choose new convenient pharmacy
  3. Transfer prescriptions if needed
  4. Call old pharmacy about transfers

Prescription Not Received

If pharmacy says no prescription:

Check:

  • Was medication actually prescribed?
  • Correct pharmacy in your profile?
  • Check with provider

Solutions:

  • Provider can resend
  • Check pharmacy by phone
  • May be under review by pharmacist
  • Allow 1-2 hours for processing

Need Help?

Contact our support team:

We can help with:

  • Finding pharmacies
  • Adding unlisted pharmacy
  • Updating selection
  • Prescription issues
  • Insurance pharmacy networks
  • Technical problems

Have ready:

  • Preferred pharmacy name
  • Pharmacy address
  • Phone number
  • Any error messages

Healthcare in Real-Time™ - Seamless prescriptions, wherever you choose.

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